Shipping & Delivery

All orders placed on our website are sent from Bali, Indonesia.

WIND the Resort is not liable or responsible for any losses or damages during shipping transit with courier service. 




We offer free delivery for shipments all-over Indonesia.





WIND the Resort is not responsible for customs/duties attached to your shipment. Please research fees ahead of time so you can budget accordingly. Payment will not be refunded for any shipments that are refused or abandoned by you.

However, we will gladly offer you free shipping if your total amount exceeds USD 400. You will be responsible for all duties & customs charges.

Some orders may incur a customs or import duty charge. WIND the Resort does not have any control over these charges or is unable to advise what they will be, as it is based on your own country’s regulations & compliances. For further information, please contact your local customs office.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and WIND the Resort will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned and WIND the Resort will not be held responsible for any loss of funds as a result of this occurrence.




Most orders ship out within 1-2 business days of ordering, Monday to Friday. However some orders will take 3-4 days to process.

Orders placed on business days after 01:00 PM (GMT +8 hours / Bali Time) are typically processed on the following business day.

If your order is placed over the weekend or on a holiday it will not be processed until the following business day.

Within Indonesia the shipping will be arranged with the most suitable courier according to your destination.

An email will be sent enclosing the tracking number, so you can follow each step of the shipment.